FAQ – Frequently Asked Questions

Orders are usually processed within 1-2 business days.

Absolutely! You'll receive a tracking link as soon as your order ships.

Please contact us if your order hasn't arrived within the estimated time. We'll take care of it promptly.

Oops, that can happen! Contact us as soon as possible. As long as the order hasn't shipped yet, we can easily change the address. If the package is already on its way, we'll find a solution together – just let us know!

We use high-quality metals, including sterling silver, gold plating, and stainless steel.

With proper care, our jewelry is particularly durable. You can find tips in our care instructions.

We accept returns of unused items in their original packaging within 14 days of delivery.

Refunds will be processed within 5-7 business days of receiving your return.

Sure, that's possible! Simply pack the items in one package, but make sure all order numbers are included in the return. This will help us process the return more quickly.

No, returns are completely free with us – you don't have to worry about it within Germany!

Please understand that we are unfortunately unable to accept returns once the security foil has been removed or the watch strap has been shortened – as we only distribute new and hygienically flawless goods.

Don't worry: If your item is defective or has a fault , you can of course return it at any time.

You can find further information in our cancellation policy .

Once we receive and inspect your return, we'll refund you using the original payment method. This usually takes 3-5 business days.

We usually need 2-3 business days to inspect your return and initiate the refund.

Don't worry! If you used our return label, we'll take responsibility. Just contact us, and we'll take care of the rest.

We generally prefer that you use our return label – this allows us to optimally track your shipment and guarantee you a quick processing.

Should you wish to use your own label in exceptional circumstances, that is of course possible. Please make sure to include a tracking number with your shipment. A simple receipt is unfortunately not sufficient, and we cannot accept responsibility for lost shipments.

Once we receive and inspect your return, we will refund the amount within 3-5 business days using the original payment method. You will be notified of the refund via email.

After each order, we automatically send an invoice to the email address you provided. If you can't find the invoice, please check your spam folder.

If the email is still missing, you can contact us at any time with your order number via our contact form or directly by email. We'll be happy to help!

Yes, of course! PayPal is one of our most popular payment methods. You can pay conveniently and securely with your PayPal account.

No, we don't charge any additional fees for using certain payment methods. You can freely choose between the available options.

As long as your order hasn't been shipped yet, you can change or cancel it via your customer account. If you need assistance, contact our customer service team—we'll be happy to help.

We're truly sorry! Please contact our customer service team directly so we can resolve the issue as quickly as possible and send you the correct item – this time by express delivery at our expense!

Your order may have been canceled because an item is no longer available or there was a payment issue. Contact our customer service for more information.

If your order hasn't arrived, first check the tracking information. If you still can't find any information, please contact our customer service so we can clarify its whereabouts.

Please check your spam folder. If you haven't received the discount code, contact us and we'll resend it to you.

You can subscribe to or unsubscribe from the newsletter in your customer account under "Settings." Alternatively, you can contact us, and we'll take care of it for you.

If you would like to register a return, please contact us via our contact form with your order number and a message – we will then send you a free return label within 48 hours .

If you wish to use your own label, please ensure that you include a tracking number . We cannot accept responsibility for any loss without tracking.

Log in to your customer account and go to "Settings." There you can easily update your personal information, such as your password, email address, or name.

We're sorry you want to leave! Please contact our customer service , and we'll take care of deleting your account.

Please dispose of old batteries only at designated collection points or recycling bins, which you can find in many stores. Batteries must not be disposed of with household waste, as they may contain harmful substances.

Yes, you can send us old batteries or electrical devices for proper disposal or drop them off directly with us. Please contact our customer service for further information.

We cover the costs of returning old devices. Simply contact our customer service to receive a free return label.

Please remove batteries from the devices before returning them and ensure that no personal data remains on the old devices. Returns are handled in accordance with legal regulations and serve to protect the environment.

Learn more in our battery and waste disposal guidelines